SHIPPING / TERMS AND CONDITIONS
You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
We will send a 'Shipping Confirmation' email to you after we have dispatched your order.
All prices on kidscover.eu are listed in GBP and Euro.
Delivery with the Uk and Ireland is included, other destinations will be charged accordingly.
We accept Credit and debit cards, Mastercard , Visa, AMEX which are processed and protected by Secure Trading. The use of the latest commercial encryption technology ensures all your card details are protected at all times.
All goods will sent via Royal Mail Special Delivery with in the uk and Ireland, a signature will be required. Delivery time on average 2 days but this cannot be guaranteed.
Our countries will take longer . We do not assume any responsibility for postal delays.
*We do NOT deliver to P.O. BOX/A.P.O. Address.
Occasionally orders are returned to us as incorrect address, failed delivery attempts, refuse to pay tax / unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges.
We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.
Customs Charges out the EU.
If the customer's country or region charges fees, import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility on this circumstance. We do not issue any proof of export documents, such as proof of country of origin, or export visas.
Returns and Exchanges
We provide customers a 7 days guaranteed warranty (from the date of receipt), customer can contact us within 7 days from receipt of goods if they are dissatisfied with our products. We will refund all goods returned with in this period.
Customers need to pay all relevant delivery costs if the products are returned for exchange or refund.
Gifts or premiums needed to be returned together with products when returned or changed.
If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, We are will not have any legal responsibilities and will not arrange any stock changes or returns afterwards unless the goods are not fit for purpose.
If customers received incorrect products or quantity different from ordered, customer can notify us through email within 7 days, our customer service representative will audit your order details. If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
We will not accept change or return of any unpacked products or used products.
We are reserves all rights of final conclusions for any disputes or disagreements.
For any questions, please contact us.